Epsom & Ewell Borough Council’s Customer Services team has been awarded an award for excellent service to the deaf.
Louder than Words is a nationally recognised best practice charter for organisations striving to offer excellent levels of service and accessibility for customers and employees who are deaf or have a hearing loss.
The council's customer service team met all 10 standards in record time and amongst other changes have expanded their ‘Citizens Panel’ customer survey to include the needs of customers with hearing loss.
Councillor Clive Woodbridge, Vice Chair of the Council’s Strategy & Resources Committee said: "Providing first line support for our internal and external customers who are deaf or have a hearing loss is extremely important to Epsom & Ewell Borough Council."
Emma Felgate, Customer Services Team Supervisor commented: "We wanted to be able to communicate better and meet the needs and expectations of our deaf and hard of hearing customers and achieving the charter helps us do that."
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